Returns

If your product arrives and it’s not what you expected, please contact us within 14 days of delivery of the product and we’ll arrange for a courier to collect your item at a time and day that’s convenient to you. Please note that there will be a collection fee included which we will discuss with you, and that this collection fee will be deducted from your refund.

When contacting us regarding a return, please state your order number and details and send these to info@tgofficeservices.com.

Items being returned must be unused and in the original condition (including all labels and tags intact) with proof of purchase within 14 days. As long as your item meets these terms and conditions, we’ll give you an exchange or a refund.

Faulty Items

If your item develops a fault within 30 days of purchase, please contact us with images of the fault and your proof of purchase. We’ll investigate this and look to solve the issues where we can, or we can offer you an exchange or a refund.

After 30 days, we’ll repair or replace your item in accordance with the terms of the Consumer Rights Act 2015.

Terms of Policy

If you’ve received your item and have changed your mind about keeping it, please contact us with your proof of purchase and return it to us in its original condition.

Items here must be in their original condition. This means that:

• You’ve kept all the original packaging and labels in good condition and the item can be resold at full price
• You haven’t used the product.
  

Unless the item is faulty, you must decide whether you wish to keep the item within 14 days of receipt.

• If you’ve kept your receipt or order confirmation email, we’ll refund using the original payment method used
• If you chose to return the items you’ve ordered, there will be a fee required for the collection. This fee will be deducted from your refund, and return details will be outlined with you before the return is processed.
• Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund so please keep your receipt or order confirmation.

Non-Returnable Items

The following items won’t be eligible for exchange or refund (unless faulty or not as described):

• Items you received over 14 days ago
• Items that have been opened or unsealed (other than where necessary to inspect)
• Items without original packaging or labels
• Items or packaging in poor condition.